AI by sector, from wholesale to tourism.
In a factory, the hours go on keeping track of machines. In a hotel, they go on answering the same guest questions again and again. For wholesale, manufacturing, professional services and tourism, this page shows which AI agents can take over that work, in the software you already use.
1,250 euro excl. VAT✦Money back if the report finds no opportunity that pays for itself within a year
Sectors in brief
Diginesso builds AI agents, process automation, integrations and custom software for SMEs (small and mid-sized businesses) in wholesale and e-commerce, manufacturing, professional services and tourism. An AI agent is software that handles one recurring job on its own, inside programs you already use, such as Xero, QuickBooks or Shopify. Diginesso is Wesley Beerendonk’s sole proprietorship. The examples on this page are invented. You start with an AI Process Audit at 1,250 euro excl. VAT.
All services at a glanceWholesale and e-commerce
What can AI take over in wholesale and e-commerce?
Mostly the retyping between your suppliers, your online shop and your accounts. An invoice or order arrives in one place and then has to be keyed into the other systems by hand. An agent takes that over. Anything it is unsure about, it sets aside for you, and nothing moves on until you approve it.
Examples of software I connect to
- Xero
- QuickBooks
- Sage
- Shopify
- WooCommerce
- Amazon
Agents that fit here
Checking purchase invoices
The agent reads your suppliers’ invoices from your inbox and compares them with the purchase order. If everything matches, the entry is ready in your accounting software.
Invoice processing automationProcessing orders
A new order creates the sales invoice and the packing slip by itself, and the customer gets a confirmation.
Automating order processingSyncing product data
You change a price or a description once, and an integration pushes it to your online shop and your marketplaces.
Connecting your shop and marketplacesAnswering customer questions
Customer questions about delivery times or an order are answered from your order data, in the evening too.
AI agents for customer questions
An invoice with ten lines arrives for order 4471. On one line the supplier charges 2.40 euro per box, while 2.10 euro was agreed. The agent holds the invoice back and shows you both prices side by side. You decide whether to call the supplier or approve the invoice. Invoices that check out are ready as entries in Xero, without anyone retyping them.
Processing an invoice by hand costs between 4 and 15 euro in time. That is a general benchmark, not a figure from a Diginesso client.
Manufacturing and industry
How does AI help in manufacturing and industry?
AI keeps track of what someone now pulls together by hand, such as the daily report for each line. With sensors on your machines, an agent can also follow the readings and propose maintenance before anything breaks down. For work that no package covers, I build software that fits the way your shop floor works.
Examples of software I connect to
- Sensors on your machines
- Production system (MES)
- Business Central
- Maintenance planning
- Excel
Agents that fit here
Spotting breakdowns early
Follows the sensors and warns you when a pump runs hotter or vibrates more than usual, with a maintenance proposal attached.
AI agents in manufacturingAll production figures on one screen
A screen that updates itself with the figures from your production system and your ERP. Nobody has to compare spreadsheets first thing in the morning any more.
Custom software for the shop floorReporting breakdowns
When something breaks down, your supplier gets a report straight away with the sensor data attached. Nobody has to gather it first.
Automating reports to suppliers
For a few days a pump on line 2 has been vibrating a little more than usual. The agent sees it in the readings and puts maintenance on Friday into the schedule, as a proposal. That way the pump gets checked before it breaks down.
Professional services
What work can AI take over in professional services?
Mostly searching and follow-up. An agent finds what was agreed in your files and email, with the source attached, and keeps track of which quotes are still open. For sensitive files, the AI model can also run on your own server. That is slower and costs more.
Examples of software I connect to
- Outlook
- Gmail
- HubSpot
- Excel
- Teams
- SharePoint
- Xero
- QuickBooks
Agents that fit here
Searching your documents
You ask your question in plain language and get the answer from your own folders and email.
An AI agent for your documentsFollowing up quotes
Keeps track of which quotes are still open and drafts a follow-up email for you on the agreed date.
Automating quote follow-upSorting enquiries
Reads new enquiries from your inbox and puts the details into your CRM, such as HubSpot. You see straight away which enquiry fits what you offer.
Connecting email and your CRM
A colleague wants to know what was agreed with a client last year about extra work. At the moment she has to open three folders and her inbox. With the agent, she types the question and gets the answer, with a link to the meeting notes it comes from.
Tourism and hospitality
What does AI take over in tourism and hospitality?
Answering guest questions, including at night and in the guest’s own language. An agent looks up the answer in what you give it, such as your house rules and your schedule, and sends it via WhatsApp or email.
Examples of software I connect to
- Gmail
- Outlook
- Your booking system
Agents that fit here
Answering guest questions
Answers questions about check-in or parking, for example, in the guest’s language. Since 2 August 2026 a guest must be able to see that they are talking to AI (Article 50 of the EU AI Act).
AI agents for guest questionsBookings in the schedule
A new booking goes into your schedule and the guest gets a confirmation.
Connecting bookings and your schedule
At midnight a guest asks in German what time they can check in. The answer comes straight away, in German, and the owner stays asleep.
I name these packages because many small businesses use them. Before I promise anything, I check which actions your package allows.
How to start, in any sector
How do you start with AI in your sector? With a 1 to 2 week AI Process Audit.
An overview by sector says little about your business. That is why every project starts where your people do the work, and after each phase you decide whether we carry on.
AI Process Audit
1,250 euro
excl. VAT, usually 1 to 2 weeks
If the build assignment is agreed within 3 months of the report date, the full amount comes off the first invoice of the build.
If the report names no opportunity whose calculated benefit over twelve months exceeds 1,250 euro, you get your money back. An email is enough, up until you approve the report. The report counts as approved if I hear nothing from you 14 days after sending it.
- 1 to 2 weeks
AI Process Audit
I sit with the people who do the work and calculate where the time goes. You get a report with the opportunities, ranked by what they bring in, even if my advice is to build nothing.
- 2 to 4 weeks
First version on your data
I build the part that takes up the most time, on your own data. We agree beforehand which score it has to reach. If it falls short, we stop and you pay only for this phase.
- 2 to 6 weeks
Live and monitored
I finish it so that it also copes with the messy cases, and I set up monitoring. Anyone who accesses the system is recorded in a log.
- ongoing
Growing with you
I keep it running for a fixed monthly amount. For every process that gets added, you get a price in advance.
Who builds it
Who builds the AI for your business?
I do: Wesley Beerendonk. I am Dutch and live in Riparbella, a village near Pisa. I build the system myself and keep it running afterwards. For specialist work, such as data analysis or design, I work with specialists. You know in advance who is involved.
More about meQuestions
Frequently asked questions about AI by sector
Which sectors does Diginesso build AI for?
Diginesso builds AI for small and mid-sized businesses in wholesale and e-commerce, manufacturing and industry, professional services and tourism, in the Netherlands, Germany and Italy, and for companies from outside the EU that are setting up in Europe. Other sectors are possible too. What matters is whether you have work that recurs often and runs roughly the same way each time.
What can AI take over in a wholesale business?
Above all, the retyping between your suppliers, your online shop, your stock and your accounts. An agent compares purchase invoices from your inbox with the purchase order, and an integration passes a price change on to all your channels. As a general benchmark, a product update that takes two hours can come down to about ten minutes of checking. That is not a figure from a Diginesso client.
Can AI predict machine breakdowns?
Yes, if your machines already have sensors. An agent follows the readings and reports it when a pump runs hotter or vibrates more than usual, with a maintenance proposal attached. Without sensors there is nothing to follow.
Does it work with the software I already use?
Usually, if your package has an API, as Xero, QuickBooks, Sage, Business Central, Shopify, WooCommerce and HubSpot do. Even with an API, not everything is possible, so I check in advance which actions your package and your licence allow.
What does AI cost for an SME in my sector?
The first step has a fixed price: the AI Process Audit, at 1,250 euro excl. VAT. What comes after depends on the job, since a small integration is a very different thing from a system for your entire production process. The report gives an estimate for each opportunity, and for each phase we agree a fixed price in advance. If the build assignment is agreed within 3 months of the report date, the full amount comes off the first invoice of the build. After that you pay a fixed monthly amount for maintenance, with one month’s notice. You pay for hosting, the database and AI model usage yourself, on your own accounts.
Can AI work with sensitive client files?
Yes, because the AI model can also run on your own server: in your own server room or with a hosting provider you choose. Nothing then leaves your environment, the model included. Such a model is slower than the best online models, though, and you pay for the machine and its upkeep yourself. The Secure and European page explains which setup suits your files.
What does the EU AI Act say about AI in my sector?
For most tasks on this page, such as processing orders or invoices, the EU AI Act sets few requirements. Since 2 August 2026, anyone talking to an agent must be able to see that it is AI; that is in Article 50. For AI that is a safety component of a machine covered by product legislation, the high-risk requirements only apply from 2 August 2028. That date moved because of the Digital Omnibus, Regulation (EU) 2026/1744. I am not a lawyer, so have borderline cases checked by one.
Don’t see your sector here?
Tell me in a few sentences what you do and where the work piles up. You get a personal reply from me within one working day.